HELP - FAQ - PRACTICAL INFORMATION

You have the option of coming with or without an appointment to the laboratory with your analysis prescription (prescription). Nevertheless we strongly recommend that you make an appointment directly on our website. Links: COVID-19 screenings: Click here Blood test: Click here PIMS assessments: Click here Upon your arrival, our secretariat will take care of collecting a certain amount of administrative, personal and medical information in complete confidentiality. Some special tests sometimes require waiting times with one or more successive samples to be taken. In such a situation, our secretariat will notify you directly. To make an appointment at home, you can go to the "appointment" tab on the site and choose the "home sample" option. You must then provide your telephone number so that the home nurse can call you back to schedule your appointment. But it is also possible to call the laboratory on 022 901 01 50, send a whatsapp message to 079 793 50 45 or send an email to info@labodomicile.ch to schedule an appointment at residence.

During the 24 Hours before collection: ■ Avoid intense physical activity. The evening before from 8 p.m.: ■Don't eat anymore. ■Do not drink alcoholic beverages, sodas, fruit juices etc. ■You can drink water. The morning of the sample: ■Don't eat. ■ You can drink water ■ Do not drink coffee or other beverages. ■No Smoking 10 to 15 minutes before sampling: Stay seated. Relax yourself. Time of collection: On an empty stomach, it is recommended to take the sample between 7:00 a.m. and maximum 10:00 a.m. You can make an appointment at the laboratory for a blood test at this page.

· Fasting analyses: (see dedicated section) Prolactin: Sample in the morning after 20 minutes of rest in the waiting room. Cortisol : Collect between 7:30 a.m. and 10 a.m. Crosslaps: Collect before 9am · 13C-labeled urea breath test or Helikit (Helicobacter pylori):prohibition of drinking, eating, smoking and brush your teeth; discontinuation of all antibiotic treatment for at least 4 weeks, discontinuation of antisecretory drugs for 2 weeks (PPI, anti-H2), discontinuation of gastrointestinal dressings for 24 hours

Oui, vous pouvez effectuer la plupart des analyses sans ordonnance (test de grossesse, analyses IST, analyses d'urines, de selles,...). Pour plus d’informations sur ces analyses sans prescription ainsi que leurs tarifs, veuillez contacter le laboratoire.

Yes, you can analyze anonymously. for more information please contact us

When you arrive at the laboratory reception, you can ask the question directly to our secretariat. Like all Swiss medical laboratories, we are subject to the same pricing system (Federal List of OFSP analyses)

A votre arrivée, notre secrétariat se chargera de récolter en toute confidentialité un certain nombre d’informations administratives, personnelles et médicales. Par conséquent, lors de votre venue, veuillez vous munir de : - Votre ordonnance médicale (Suisse ou étrangère) si vous en disposez d'une. Vous avez également la possibilité de nous envoyer en amont votre ordonnance via notre adresse email : info@espace-lab.ch. - Votre carte d'assurance : en fonction de votre situation, nos secrétaires vous informeront de la prise en charge ou non de vos analyses par l'assurance.

Un test Helicobacter pylori (ou Helikit, ou Test respiratoire à l'urée marquée au 13C) est un test respiratoire à l'urée permettant de dépister la présence dans l'estomac de la bactérie Helicobacter pylori, responsable de gastrite. Avant de prendre RDV (cliquez ici), veuillez vérifier que vous respectez les conditions suivantes : ➡️ Arrêt de tout traitement antibiotique depuis au moins 4 semaines ➡️ Arrêt des traitements antisécrétoires gastriques depuis 2 semaines (IPP, anti-H2) ➡️ Arrêt des pansements gastro-intestinaux depuis 24h ➡️ À jeun strict 8H avant le prélèvement : ne pas manger, ni boire, ni fumer, ni se brosser les dents avant le prélèvement ➡️ Prévoir un temps d'attente de 20 minutes au laboratoire

L’HGPO est un examen de dépistage du diabète gestationnel. Il consiste en l'absorption d'une quantité standard de glucose par voie orale, puis un dosage de la glycémie 1 heure, puis 2 heures après l'ingestion. Cet examen s'effectue sur RDV (cliquez ici) avec un respect des conditions suivantes : ➡️ Être à jeun 8H avant le prélèvement ➡️ Prévoir un temps de présence de 2H (ou 3H selon la prescription) au sein du laboratoire

Patient with Swiss health insurance We provide kits for patients with a prescription from a Swiss doctor for a PIMS PCR (Lyme Borreliosis) assessment. We have dedicated a page to best guide you in your approach. Click here Patient without Swiss health insurance Patients without Swiss health insurance can order and pay for a PIMS kit on our site without a medical prescription. link PIMS report at the laboratory in Geneva We take samples for PIMS assessments from Monday to Thursday noon.

Oui, nos infirmières Espace Lab sont disponibles 7 jours sur 7 (selon disponibilité) pour venir effectuer des prélèvements à votre domicile (prélèvements COVID, sanguins, bactériologiques, tests respiratoires). ​ Pour fixer un rendez-vous à domicile, il vous suffit de vous rendre sur notre site internet www.espace-lab.ch, puis cliquer sur l’onglet « ANALYSES ET RENDEZ-VOUS » en haut du site, et enfin choisir l’option « Prélèvement à domicile ». Une fois sur la page, vous avez deux possibilités : - Indiquer votre numéro de téléphone afin qu'une de nos infirmières à domicile vous recontacte pour fixer un rendez-vous - Cliquer directement sur l'onglet "Demander un domicile en ligne". Vous pourrez alors choisir le créneau horaire qui vous convient, et votre demande sera traitée par nos infirmières qui vous recontacteront dans les plus brefs délais. ➡️ S'il vous est impossible de prendre RDV sur notre site, vous pouvez contacter notre laboratoire : - Par téléphone : 022 901 01 50 - Par message Whatsapp : 079 793 50 45 (attention, ce numéro répond seulement aux messages) - Par email : info@labodomicile.ch

On your arrival, the sampler checks your identity to avoid any risk of error. He will also ask you a few questions in order to gather clinical and therapeutic information that may be essential to the interpretation of your results. The blood test is a relatively simple, quick and painless act and is carried out by competent personnel. You can ask the sampler all your questions about this

Le temps passé au laboratoire dépend des analyses à effectuer mais aussi de la planification ou non de votre RDV. Certains tests spéciaux (prolactine, tests respiratoires, HGPO...) nécessitent un temps d'attente particulier avec un ou plusieurs prélèvements successifs à faire. Dans une telle situation, notre secrétariat vous le signalera à votre arrivée.

It is important to inform the sampler if you are in this case. Our samplers are specially trained to respond to these situations with professionalism. You can come to the laboratory with an audio headset and your phone in order to spend a moment in complete serenity.

For children, a local anesthetic patch may be prescribed by the doctor. This patch makes it possible to avoid any painful sensation as much as possible. We can also intervene with two caregivers for your child in order to distract him as much as possible so that he has a positive and less stressful time.

If possible, avoid taking antibiotics or local intestinal treatment at least 2 days before taking your sample Do not take the sample following an X-ray examination using opaque products (administered by mouth or enema) In the 3 days preceding, avoid foods that leave a lot of residue (dried vegetables, cabbage, cooked salads, sorrel, strawberries, figs, pears, etc.) Collect the stools as soon as they pass, using the sterile pot provided by the laboratory In children: scrape as much faeces as possible from the diaper with the spatula provided by the laboratory and put it in a sterile pot For a parasitological stool examination, you may be asked to take 3 samples on 3 different days spaced 3-4 days apart. For this type of sample, you will need to bring the samples to the laboratory as you go. The sterile pot must be sent to the laboratory as soon as possible (within 2 hours maximum and within 3 hours for stool parasitology prescriptions). It is advisable to keep stools cool

Nasopharyngeal swabs: It is important to report to the sampler if you have a narrowing of the nasal cavity or other anomalies in order to perform treatment in good conditions. We can perform a saliva PCR if necessary. Skin and mucous membranes, scalp, nails, wounds, ears: Avoid putting on any type of cream (even moisturizer) at least two days before the sample is taken. Vaginal, urethral, Vaginal self-sampling (performed by the patient for certain indications). Do not practice sexual intercourse at least 24 hours before the sample is taken Taking certain medications (antibiotics, antifungals) can interfere with the performance of these analyses. In general, avoid starting these treatments before sampling. The sampling area should not be cleaned within hours.

It is quite possible to call the laboratory so that a courier/nurse can pick up your analysis at home. Contacter le laboratoire

After the blood test, a hematoma may appear. To avoid the formation, it is important to maintain a compression time on the sampling area for a few minutes with the cotton. If despite these recommendations, a hematoma should appear, it remains benign and will resolve naturally in a few days. There is no need to worry.

Yes, most often, the laboratory sends your invoice directly to your insurance. If you wish to receive the invoice at your home address, please contact the laboratory.

There are different possibilities: You can receive an invoice from the doctors' fund, and pay your invoice using a payment slip. You can ask to receive your invoice by email (without the insurance statement) and pay by credit card or Paypal. Click here to make the request< /p> You can pay your invoice at the laboratory in cash (Swiss Francs or Euros) or pay by credit card (The Postfinance card is not accepted). French patients can pay by check.

Paypal is the organization that takes care of the secure transaction, you are not required to have a Paypal account Help Click on the Paypal logo to make the payment, then select "Pay without opening an account After entering your credit card information and delivery address, confirm that you do not wish to open a Paypal account. Info: Opening a Paypal account is free, discover the advantages of Paypal at this page. Confirm the payment by clicking on "Pay

Immediately after your purchase on the internet, you will receive a confirmation in your mailbox. (thank you for your purchase) In this email, there is a link called "view invoice By clicking on the link, your invoice opens in the browser. You can save the PDF or print the invoice. We advise you to check your "junk mail" folder in your mailbox.

En cas de questions ou de problèmes liés à la facturation de vos analyses, vous pouvez contacter notre service facturation directement au 022 901 01 55 (ligne directe) du lundi au vendredi de 8h à 13h30. En dehors de ces horaires, vous avez la possibilité d'adresser vos demandes ou questions par email à l'adresse suivante : facture@espace-lab.ch.

Coronaviruses are a large family of viruses that can be pathogenic in humans and animals. It is known that, in humans, several coronaviruses can cause respiratory infections whose manifestations range from the common cold to more serious diseases such as Middle East respiratory syndrome (MERS) and severe acute respiratory syndrome (SARS). The latest coronavirus that has been discovered is responsible for coronavirus disease 2019 (COVID-19).

COVID-19 is the infectious disease caused by the most recently discovered coronavirus. This new virus and this disease were unknown before the outbreak in Wuhan (China) in December 2019.

The most common symptoms of COVID-19 are fever, fatigue and a dry cough. Some patients experience pain, nasal congestion, runny nose, sore throat, or diarrhea. These symptoms are usually mild and appear gradually. Some people, although infected, have no symptoms and feel fine. Older people and those with other health conditions (high blood pressure, heart problems, or diabetes) are more likely to have severe symptoms. Anyone who has a fever, cough and difficulty breathing, loss of taste or smell should see a doctor.

COVID-19 is transmitted by people who carry the virus. The disease can be transmitted from person to person through respiratory droplets expelled from the nose or mouth when a person coughs or sneezes. These droplets can end up on objects or surfaces around the person in question. You can then contract COVID-19 if you touch these objects or surfaces and then touch your eyes, nose or mouth. It is also possible to contract COVID-19 by inhaling droplets from a sick person who has just coughed or sneezed. This is why it is important to keep more than one meter from a sick person. WHO is reviewing ongoing research on how COVID-19 spreads and will continue to share updated results.

Keep up to date with the latest information on the COVID-19 outbreak, available on the WHO website and from national and local public health authorities. Cases of COVID-19 have occurred in many countries and several countries have been affected by outbreaks. In China and some other countries, authorities have managed to slow or halt the progression of the outbreak. However, the evolution of the situation is unpredictable and you must therefore keep yourself regularly informed. You can reduce your risk of becoming infected with or spreading COVID-19 by taking a few simple precautions: Wash your hands frequently and thoroughly with a hydroalcoholic solution or with soap and water. Maintain a distance of at least one meter from other people who are coughing or sneezing. Avoid touching your eyes, nose and mouth. Make sure you respect the rules of respiratory hygiene and that the people around you do the same. In case of coughing or sneezing, cover your mouth and nose with the bend of your elbow, or with a tissue and throw away the tissue immediately afterwards. If you're not feeling well, stay home. In case of fever, cough and dyspnea, consult a doctor after calling him. Follow the instructions of the local health authorities. Stay informed to find out which cities or areas are spreading COVID-19 on a large scale. If possible, avoid travel, especially if you are elderly or diabetic or have heart or lung disease.

While we still need to learn more about how COVID-19 affects individuals, so far, the elderly and people who already have other illnesses (such as high blood pressure, lung disease , cancer, diabetes, or heart disease) appear to be severely affected more often than others.

No, the virus responsible for COVID-19 and the one causing severe acute respiratory syndrome (SARS) are genetically linked but they are different. SARS is deadlier but much less infectious than COVID-19. There has been no SARS outbreak in the world since 2003.

Source: WHO https://www.who.int/csr/disease/coronavirus_infections/faq_19Nov2013/fr 18.03.2020

Frequently asked questions from the Geneva University Hospitals (HUG)